MovieKnob Privacy Policy

Last Updated: April 23, 2026
Effective Date: April 23, 2026
Version: 20260423V1

MovieKnob (“MovieKnob”, “we”, “us”, or “our”) is the operator of the MovieKnob website and all related services (collectively, the “Service”). We are fully committed to respecting your privacy and protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use MovieKnob and its Service. It also describes your rights regarding the personal information you provide to us and how we safeguard those rights.

This Policy applies to all users of MovieKnob, including users on the Free plan and the Premium plan. By registering for an account or using our Service, you agree to the terms of this Privacy Policy.

This Policy does not apply to third-party services, websites, or content that may be linked from our platform. We encourage you to read the privacy policies of any third parties you interact with.

If you have any questions about this Policy, please contact us at:

privacy@movieknob.com

This Privacy Policy covers the following topics:
  • I. How We Collect and Use Your Personal Information
  • II. How We Store and Protect Your Personal Information
  • III. How We Share, Transfer, and Disclose Your Personal Information
  • IV. Cross-Border Transfers of Personal Information
  • V. Your Rights to Your Personal Information
  • VI. How We Handle the Personal Information of Minors
  • VII. Third-Party Service Providers
  • VIII. Updates to This Policy
  • IX. How to Contact Us

I. How We Collect and Use Your Personal Information

1. Overview

MovieKnob collects only the information that is necessary for specified, legitimate purposes. We will not use your personal information beyond the purposes stated in this Policy without first obtaining your consent. We collect personal information through three means: (1) information you provide directly to us, such as your name and email address during account registration; (2) information we collect automatically as you use the Service, such as device and usage data; and (3) information we obtain from third parties where permitted by law.

2. Account Registration

To access MovieKnob, you are required to create an account. During registration, we collect:

  • Full name
  • Email address
  • Password (stored in encrypted form)
This information is necessary to create and manage your account, authenticate your identity, and provide you with access to the Service. Without this information, you will not be able to register or use MovieKnob.

3. Free and Premium Plan Users

MovieKnob offers two subscription plans: Free and Premium. For users who upgrade to the Premium plan, we additionally collect:

  • Billing information (processed securely through Paystack, our payment provider)
  • Subscription status and transaction history We do not store your card details directly.
All payment processing is handled by Paystack in accordance with their privacy policy and PCI-DSS compliance standards. You can review Paystack's privacy practices at https://paystack.com/privacy.

4. Browsing and Watch History

To provide you with a personalized experience and relevant content recommendations, we collect and process:

  • Content you view, browse, or interact with on MovieKnob
  • Watch history, favorites, and saved lists
  • Search queries entered within the Service
  • Interactions such as ratings, reviews, or clicks
You may contact us at privacy@movieknob.com to opt out of personalized recommendations. If you do so, we will stop processing your data for personalization purposes, but you will continue to receive general content.

5. Device and Usage Data

To maintain the stable operation of our Service and diagnose technical issues, we automatically collect:

  • Device type, model, and operating system version
  • Browser type and version
  • IP address and approximate location (country/region level)
  • Network type and connection information
  • App usage patterns, session duration, and crash/error logs
This information is used solely for service improvement, security monitoring, and technical support purposes.

6. Communications and Support

If you contact our support team or submit feedback, we will collect the information you provide, including your email address and the content of your message. This is used solely to respond to your request and resolve issues.

7. Service Notifications

We may send you important service-related communications, such as account verification emails, subscription updates, billing notifications, and policy changes. These communications are necessary for the operation of your account and cannot be opted out of while you maintain an active account.

For optional promotional or marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at privacy@movieknob.com.

II. How We Store and Protect Your Personal Information

1. Storage Location

Your personal information is stored on secure servers located in Frankfurt, Germany (European Union). We have chosen EU-based hosting to ensure compliance with internationally recognized data protection standards, including the General Data Protection Regulation (GDPR).
We may update our storage infrastructure as our business grows, and we will update this Policy accordingly.

2. Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your data is no longer needed, or upon your request for deletion, we will securely delete or anonymize it.
Note: Due to technical constraints, data stored in backup systems may not be immediately deleted upon your request. Such data is isolated from active processing and will be removed during the next scheduled backup cycle.

3. Security Measures

We implement industry-standard technical, administrative, and physical safeguards to protect your personal information, including:

  • Encryption of data in transit (TLS/HTTPS) and at rest
  • Secure password hashing
  • Access controls limiting who within our organization can access your data
  • Regular security audits and vulnerability assessments
While we take all reasonable precautions, no system is completely immune to risk. In the event of a data breach, we will notify affected users and relevant regulatory authorities as required by applicable law and take all appropriate remedial steps.

III. How We Share, Transfer, and Disclose Your Personal Information

1. Service Providers

We do not sell your personal information to any third party. We may share your information only in the following limited circumstances:

We work with trusted third-party service providers who assist us in operating the Service. These include:

  • Paystack — Payment processing for Premium subscriptions
  • Cloud hosting providers — Secure data storage and infrastructure (Frankfurt, EU)
  • Analytics and monitoring tools — To diagnose technical issues and improve performance
All third-party service providers are contractually bound to process your data only for the purposes specified by us and in accordance with this Policy and applicable data protection laws.

2. Legal Requirements

We may disclose your personal information when required to do so by law, regulation, legal process, or governmental request. We may also disclose information where necessary to protect the safety of our users, enforce our Terms of Service, or protect our legal rights.

3. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the successor entity. We will provide notice of any such transfer and ensure that your data continues to be protected under terms no less protective than this Policy.

4. With Your Consent

We may share your personal information with third parties in any other circumstance where you have provided explicit consent.

IV. Cross-Border Transfers of Personal Information

Your personal information may be processed or stored in countries other than your country of residence. Where such transfers occur, we take appropriate safeguards to ensure your data is protected to a standard equivalent to this Policy and applicable local laws. Our primary data storage is located in Frankfurt, Germany (EU). Where additional processing occurs in other jurisdictions, we ensure appropriate data transfer mechanisms are in place, such as Standard Contractual Clauses (SCCs) where required.

V. Your Rights to Your Personal Information

Depending on your jurisdiction, you may have the following rights with respect to your personal information. To exercise any of these rights, please contact us at privacy@movieknob.com. We will respond within 15–30 business days after verifying your identity.

1. Right to Access

You have the right to request a copy of the personal information we hold about you and to understand how it is being used.

2. Right to Correction

You may update or correct your personal information directly from your account settings. For data you cannot access directly, contact us at privacy@movieknob.com.

3. Right to Deletion

You may request that we delete your personal information. We will comply unless retention is required by law (e.g., financial transaction records). You can also delete your account entirely through your account settings.

4. Right to Withdraw Consent

You may request that we delete your personal information. We will comply unless retention is required by law (e.g., financial transaction records). You can also delete your account entirely through your account settings.

5. Right to Object or Restrict Processing

You have the right to object to or request restriction of certain types of data processing, including profiling and automated decision-making.

6. Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, machine-readable format.

7. Right to Lodge a Complaint

If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

VI. How We Handle the Personal Information of Minors

MovieKnob is accessible to users of all ages. We take the protection of minors’ personal information very seriously. For users under the age of 13 (or the applicable age of digital consent in their jurisdiction), we require verifiable parental or guardian consent before collecting any personal information. Parents or guardians who believe their child has provided personal information without their consent should contact us immediately at privacy@movieknob.com, and we will take prompt steps to delete such information. We do not knowingly use the personal information of minors for marketing, profiling, or advertising purposes.

VII. Third-Party Service Providers

MovieKnob integrates with third-party services to deliver certain features. These services may collect and process your data under their own privacy policies. We are not responsible for their data practices, and we encourage you to review their policies independently.
Current third-party integrations include:

  • Paystack (payment processing) — https://paystack.com/privacy
We will update this section as we integrate additional third-party services, including analytics tools, and we will notify you of any material changes.

VIII. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will notify you by email or by displaying a prominent notice within the Service.
Your continued use of MovieKnob after any such update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

IX. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@movieknob.com
We will respond to all privacy-related inquiries within 15–30 business days after verifying your identity. If your matter is complex, we may request additional information to process your request accurately.
If you are not satisfied with our response, you may escalate your concern to the relevant data protection authority in your jurisdiction.

Thank you for trusting MovieKnob with your personal information.